Emergency contact phone number not syncing as expected

 Problem

The Emergency Contact phone number in BambooHR isn’t updating to Spectrum as expected.

 Solution

When syncing Emergency Contact information from BambooHR the sync application follows a specific hierarchy.

The following are the rules used when syncing Emergency Contact phone numbers to Spectrum.

1. The primary contact in BambooHR will be used

2. The sync application will first try to send the Mobile Phone number

3. If the Mobile Phone number is blank, the application will then use the Home Phone number

4. Finally, if the Mobile AND Home Phone numbers are blank, they application will then sync the Work Phone number