Configuration change on email server (Microsoft 365)
- Tammy Craik
Unable to connect to your Microsoft 365 account
When viewing your email settings, you may see the following error:
We aren’t able to connect to your email server
Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access.
The screen will look similar to:
This error will occur if the Connector Workplace’s Email Server option is set to “Use your Microsoft 365 or Outlook.com account”, and the Microsoft account listed had a recent change to its multi-factor authentication. Microsoft will no longer trust the Connector to send emails using the user’s Microsoft account, until the user re-authenticates the connection.
Solution
Log in to your email account again.
Go to Settings > Email Server
Under “Use your Microsoft 365 or Outlook.com account”, click the link to “Switch account?”
Follow the steps there to re-authenticate using the same Microsoft account as before.
Good To Know - If there is any change to your Microsoft 365 login settings, such as a password reset or update to multi-factor authentication, you should always re-authenticate the connection.